Shipping policy
Introduction
At Mountain Oasis Designs, we aim to provide efficient and reliable shipping for all our customers. This Shipping Policy outlines the shipping methods, costs, and delivery times for orders placed on our website.
Shipping Rates
- Flat Rate Shipping: We offer flat rate shipping on all orders. The flat rate fee is applied at checkout and covers the cost of standard shipping to any location within our shipping regions.
Processing Time
- Order Processing: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Methods and Delivery Times
- Standard Shipping: Orders shipped via our standard shipping method typically arrive within 5-7 business days from the date of shipment.
- Expedited Shipping: Expedited shipping options may be available at an additional cost. Delivery times for expedited shipping vary based on the shipping carrier and destination.
Shipping Destinations
- Domestic Shipping: We ship to all locations within the United States, including Alaska and Hawaii.
- International Shipping: At this time, we do not offer international shipping.
Tracking Your Order
- Tracking Information: Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number to check the status of your shipment on the carrier’s website.
Shipping Issues
- Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us at mountainoasisdesigns@gmail.com so we can assist you in resolving the issue.
- Incorrect Shipping Information: Please ensure that all shipping information is correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returns and Exchanges
For information on returning or exchanging an item, please refer to our Return Policy.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at mountainoasisdesigns@gmail.com. We are here to help!
Thank you for choosing Mountain Oasis Designs!